Nightly Store Leader: Drive Sales & Service Excellence

Rowe's IGA Supermarkets a member of Massy Stores (USA), LLC; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Rowe's IGA Supermarkets a member of Massy Stores (USA), LLC is seeking a Closing Manager to oversee the center store, drive sales, manage labor costs, and ensure exceptional customer service during evening shifts.

You will train and develop a team, maintain clear communications, and own the store at night, ensuring accountability for results and readiness for the next day. Weekend/evening availability and a passion for serving others are required.

Qualifications

• At least 18 years of age.
• Ability to deliver friendly and prompt customer service.
• Ability to read, write, and do simple math.
• Ability to follow instructions.
• Ability to work well with others and work well as a team
• Continually strives to be product-minded, customer minded, detailed, consistent and forward-focused
• Ability to work weekends, evenings, and holidays
• A passion for serving others
• Prior experience is preferred
• Bilingual abilities are a plus

Responsibilities

• Sales focus– driving sales by having the store properly merchandised, back filled, and ready for business. Ensuring the closing list is completed daily.
• Training and developing your team to deliver excellent customer service. Greets customers, offer assistance, solves customer issues, and walks customer over to the product they are looking for.
• Department walks for gold standards as well as our positioning statement. Setting the standards that deliver exceptional standards.
• Ensuring clear communications to the team to achieve excellent results.
• Walk with the store manager and department managers to ensure they will be in business for the evening and ready for business for the following day's opening.
• Practice 1st person management and own the store at night. Understanding that what you see is what you get. If you do not like what you see, own it, put a plan to fix it and follow up to ensure it is corrected. Ensuring your goal is to be accountable for the success of the store.
• Challenge associates to do best practices by leading by example and giving clear direction. Lead, teach and stay on process to achieve success.
• Demonstrates leadership with all associates and is personally involved in their success. If they fail, you fail.
• Never accepting the current result and always challenging to do better. Learn from today, and share your success and failures to achieve better results. Always leading your team toward a better outcome.
• Problem-solving and dealing with adversity to ensure we overcome to achieve success and consistent results.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Team leadership

Customer service

Communication

Attention to detail

Job description

Rowe's IGA Supermarkets a member of Massy Stores (USA), LLC is seeking a Closing Manager to oversee the center store, drive sales, manage labor costs, and ensure exceptional customer service during evening shifts.

You will train and develop a team, maintain clear communications, and own the store at night, ensuring accountability for results and readiness for the next day. Weekend/evening availability and a passion for serving others are required.