Customer Experience Manager (Front End)

Rowe's IGA Supermarkets a member of Massy Stores (USA), LLC; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Rowe's IGA Supermarkets in Jacksonville, FL is seeking a Customer Service Manager to ensure a smooth and friendly front-end operation. You will provide exceptional service, mentor front end associates, assist with checking and bagging, and handle customer complaints and refunds.

The role emphasizes leadership, teamwork, and adherence to store policies, with weekend/evening/holiday availability, and a commitment to a positive shopping experience for our customers.

Qualifications

• High school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities.
• Must be at least 18 years of age.
• Passion for serving people.
• Strong communication skills, including verbal and listening skills.
• Ability to handle conflict appropriately and professionally.
• Ability to read, write, and do simple math.
• Ability to work well with others and as a team.

Responsibilities

• Provide exceptional customer service including greeting customers and answering questions with a positive attitude.
• Lead, teach, mentor, and educate Front End Associates to be successful in delivering a great shopping experience and promote an environment of teamwork.
• Follow established departmental and store policies and procedures.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Communicates openly and frequently with the Lead Customer Service Manager and Store Manager.
• Assist with monitoring the cash management activities of the office associates and cashiers, ensuring proper tender procedures are followed and monitoring the security system to prevent financial loss.
• Assists as needed to ensure the success of the store as a whole.
• Assists in other duties as assigned.

Skills

Customer service

Front end leadership

Communication skills

Conflict resolution

Teamwork

Education

High school diploma or GED

Job description

Rowe's IGA Supermarkets in Jacksonville, FL is seeking a Customer Service Manager to ensure a smooth and friendly front-end operation. You will provide exceptional service, mentor front end associates, assist with checking and bagging, and handle customer complaints and refunds.

The role emphasizes leadership, teamwork, and adherence to store policies, with weekend/evening/holiday availability, and a commitment to a positive shopping experience for our customers.