Night & Weekend Service Manager

Hy-Vee, Inc.; Mount Pleasant (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Second Service Manager to lead store operations in the Grocery department and to deliver outstanding customer service. The role emphasizes supervising staff, maintaining a welcoming shopping environment, and ensuring efficient floor operations.

The position requires a strong focus on customer satisfaction, team leadership, and adherence to store policies, with daily responsibilities including staff training, cash handling, and merchandising upkeep.

Qualifications

• High school diploma or equivalent required; related work experience considered.
• Experience supervising teams in a retail environment preferred.
• Strong customer service and problem-solving skills required.

Responsibilities

• Maintains a positive attitude; fosters friendly, team-oriented store environment.
• Oversees sales floor operations and customer service delivery.
• Trains employees on store policies and procedures.
• Ensures proper cash handling and pricing accuracy across departments.
• Handles customer issues promptly to maintain satisfaction.
• Assists with backroom organization and product displays.
• Supports scheduling and payroll considerations for team.

Skills

Customer service leadership

Staff supervision

Communications

Operations management

Problem solving

Education

High School Diploma or equivalent

Job description

Hy-Vee, Inc. is seeking a Second Service Manager to lead store operations in the Grocery department and to deliver outstanding customer service. The role emphasizes supervising staff, maintaining a welcoming shopping environment, and ensuring efficient floor operations.

The position requires a strong focus on customer satisfaction, team leadership, and adherence to store policies, with daily responsibilities including staff training, cash handling, and merchandising upkeep.