Night/Weekend Government CSR — Call Center

Peckham; Phoenix, Northern (AZ, KY); Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health & Welfare Benefit

Generous PTO policies

Pet friendly work sites

Free fruit

Fitness classes

Flexible work arrangements

Job summary

Peckham Inc. in Phoenix is seeking a Nights/Weekends Customer Service Representative to handle phone-based support for a government client. The role requires navigating a knowledge base, resolving inquiries, and maintaining data accuracy while promoting Peckham’s services.

The position is on-site at East Phoenix, requires 40 hours per week, and involves security-clearance eligibility. Benefits include health coverage and other employee perks; shifts may include weekends.

Qualifications

• High School Diploma or equivalent.
• At least 18 years of age; U.S. Citizen.
• Proficient in English (written and verbal).
• Able to pass thorough background check screening for federal security clearance.
• Proficient computer skills (MS Office, keyboarding).
• Oral and written communication skills for customer exchanges.
• Ability to take direction within a team setting and complete tasks promptly.
• Flexibility in work hours and shifts including some weekends as needed.

Responsibilities

• Provide excellent customer service by answering incoming calls.
• Follow established policies and procedures to respond and route calls appropriately.
• Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively.
• Schedule appointments for customers with urgent travel.
• Access to knowledge base per customer request for information.
• Verify and record demographic data with caller and elevate customer issues as appropriate.
• Maintain and improve quality results by adhering to standards and guidelines.
• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.
• Promote Peckham’s vision, values, and services to all customers and stakeholders.
• Adhere to organization wide quality standards.
• Accept other related jobs/duties as assigned.
• Ability to certify in English.

Skills

Customer service

English proficiency

Computer skills

Communication skills

Teamwork

Flexibility

Background check

Education

High School Diploma or equivalent

Job description

Peckham Inc. in Phoenix is seeking a Nights/Weekends Customer Service Representative to handle phone-based support for a government client. The role requires navigating a knowledge base, resolving inquiries, and maintaining data accuracy while promoting Peckham’s services.

The position is on-site at East Phoenix, requires 40 hours per week, and involves security-clearance eligibility. Benefits include health coverage and other employee perks; shifts may include weekends.