Night/Weekend CSR - Government Call Center

Peckham, Inc.; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & Welfare Benefit

Job summary

Peckham, Inc. is seeking a Customer Service Representative for nights and weekends in East Phoenix, AZ. The role involves handling inbound phone calls from U.S.

citizens, using a knowledge system to answer questions on policies and procedures, and delivering high-quality service with strong problem-solving skills. The position requires a customer-service mindset, excellent communication, and the ability to work with confidential information.

Qualifications

• High School Diploma or equivalent.
• At least 18 years of age.
• U.S. Citizen.
• Proficient in English (written and verbal).
• Ability to pass background and security screening.
• Proficient computer skills (MS Office, keyboarding).

Responsibilities

• Provide excellent customer service by answering calls promptly.
• Follow policies to respond and route calls appropriately.
• Gather information to determine customer needs and resolve inquiries.
• Schedule appointments for customers with urgent travel.
• Access knowledge base for information requests.
• Verify and record demographic data and escalate issues as needed.
• Maintain quality by following standards and guidelines.
• Handle inquiries professionally, including crisis calls.
• Manage call time and flow, ensuring efficient inquiries.
• Adhere to confidentiality protocols and security guidelines.
• Promote Peckham’s vision, values, and services.
• Adhere to organization-wide quality standards.

Skills

Customer service

English proficiency

MS Office

Communication skills

Education

High School Diploma

Tools

CRM system

Job description

Peckham, Inc. is seeking a Customer Service Representative for nights and weekends in East Phoenix, AZ. The role involves handling inbound phone calls from U.S.

citizens, using a knowledge system to answer questions on policies and procedures, and delivering high-quality service with strong problem-solving skills. The position requires a customer-service mindset, excellent communication, and the ability to work with confidential information.