Night Switchboard Operator - Hospital Communications

Anna Jaques Hospital; Newburyport (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Anna Jaques Hospital (AJH) in Newburyport, Massachusetts, is seeking a night-shift switchboard operator to relay calls, manage paging, and support visitors while maintaining confidentiality and calm under pressure. The role supports safety procedures within a busy hospital environment.

The position requires responding to Code Blue and Code Red alarms, assisting with fire and safety procedures, and training new operators as part of Beth Israel Lahey Health.

Qualifications

• Verbal and written communication with diverse health care teams and visitors.
• Ability to clearly make overhead announcements for codes and emergencies.

Responsibilities

• Relays incoming, outgoing and interoffice calls using the telephone switchboard.
• Relays information over paging and beeper systems as needed.
• Displays patience and tact when dealing with hospital personnel.
• Presents the department in a positive manner to visitors, vendors, and hospital personnel.
• Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.
• Maintains confidential patient and department information.
• Manages emergency situations for fire and safety as they arise.
• Responds immediately to Code Blue calls and completes necessary communication.
• Responds immediately to Code Red, Code 444 phone calls and alarms. Completes necessary communications.
• Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.
• Log all information in log book as required.
• Provides information services to staff, visitors and patients.
• Trains new switchboard operators as assigned by the chief information officer.
• Trains switchboard operators for the proper operation of the board, security systems, and paging systems.

Skills

Verbal & written communication

Education

High School Diploma or GED

Job description

Anna Jaques Hospital (AJH) in Newburyport, Massachusetts, is seeking a night-shift switchboard operator to relay calls, manage paging, and support visitors while maintaining confidentiality and calm under pressure. The role supports safety procedures within a busy hospital environment.

The position requires responding to Code Blue and Code Red alarms, assisting with fire and safety procedures, and training new operators as part of Beth Israel Lahey Health.