Switchboard Operator - Nights

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Anna Jaques Hospital in Newburyport is seeking a Switchboard Operator to manage the hospital's telephone switchboard during the night shift (11:00 PM – 7:00 AM). The role includes handling calls, paging, and emergency communications, while maintaining professionalism with staff, visitors and patients.

As part of Beth Israel Lahey Health, you will support safety protocols, participate in in-services, and ensure accurate information flow to hospital personnel and departments.

Qualifications

• Relays incoming, outgoing and interoffice calls using the telephone switchboard.
• Relays information over paging and beeper systems as needed.
• Maintains courteous and pleasant attitude with patients, families and staff.

Responsibilities

• Relays calls and information efficiently on a hospital switchboard.
• Responds to Codes and alarms and communicates accordingly.
• Trains new operators and maintains log books as required.

Skills

Switchboard operations

Emergency communications

Patient information handling

Tools

Paging systems

Intercom/phone systems

Security systems

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Performs telecommunications services for the hospital, managing both in-house and incoming calls. Provides necessary information services for visitors. Manages safety and emergency situations at the switchboard. Friday & Saturday 11:00 PM- 7:00 AM Job Description: Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system. Are you ready to become a part of our dynamic team?

Shift - Nights

Hours - 11p-7p

Roles and Responsibilities

• Relays incoming, outgoing and interoffice calls using the telephone switchboard.
• Relays information over paging and beeper systems as needed.
• Displays patience and tact when dealing with hospital personnel.
• Presents the department in a positive manner to visitors, vendors, and hospital personnel.
• Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.
• Maintains confidential patient and department information.
• Manages emergency situations for fire and safety as they arise.
• Responds immediately to Code Blue calls and completes necessary communication.
• Responds immediately to Code Red, Code 444 phone calls and alarms.
• Completes necessary communications.
• Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.
• Log all information in log book as required.
• Provides information services to staff, visitors and patients.
• Trains new switchboard operators as assigned by the chief information officer.
• Trains switchboard operators for the proper operation of the board, security systems, and paging systems.
• Demonstrates commitment to professional growth and competence.
• Attends all mandatory departmental and hospital in-services.
• Follows written goals and objectives.
• Seeks education and learning experience in areas of identified growth needs.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Pay Range

Pay Range: $17.00 - $23.34 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.