Night Supervisor

A&A Maintenance Enterprise, Inc.; Stamford (CT); On-site; USD 21,000 - 26,000; Full time

Job summary

A&A Maintenance Enterprise, Inc. is seeking a full-time, 2nd shift frontline customer service associate to support our operations in Stamford, CT. You will respond to inquiries, escalate issues, and coordinate with Directors and Managers as needed.

Typical duties include maintaining MSDS records, assisting with emails and documentation, and supporting the Operations team with preventive actions. The role requires 2–3 years in customer service and proficiency with Word and Excel.

Qualifications

• Two to three years of customer service experience.
• Experience in medical facilities is preferred.
• Proficiency with Word, Excel and Windows.

Responsibilities

• Receive and resolve customer inquiries or escalate to appropriate Directors/Managers.
• Support Operations team with preventive actions to mitigate damages.
• Identify corrective actions to address recurring issues and losses.
• Conduct customer service surveys to collect feedback.
• Forward complaints to Directors/Operations Managers for resolution.
• Follow up on customer requests/status with clients and leadership.
• Maintain and update MSDS records.
• Maintain and coordinate radios, equipment and transportation repairs.
• Assist Operations Manager with emails, follow-ups, and letters as needed.
• Perform additional duties and projects as assigned.

Skills

Customer service

Communication skills

MSDS knowledge

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Windows OS

Job description

With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

Job Skills / Requirements

This role will encompass the following responsibilities:

• Serves as frontline customer service to receive, solve and/or escalation customer inquiries and issues.
• Support Operations team by taking preventive action to mitigate company damages
• Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems.
• Conduct customer service surveys.
• Forward customer complaints to proper Directors and/or Operations Managers.
• Follow up on customer complaint’s/request, status with clients, Directors, Managers, or Supervisors.
• Update and maintain MSDS (Material Safety Data Sheets).
• Maintain and follow up on all Radios, Equipment and transportation repairs.
• When needed will assist Operations Manager with e-mails, follow-ups, and letters.
• Assist with other duties and projects as assigned.

Experience Preferred

• Two to three years’ experience in customer service, medical facilities
• Computer literate: Microsoft word, excel, Windows

Physical Requirements

• 75% Walking and 25% Sitting.
• Lifting up to 50 pounds

Required education

• High school or equivalent

Additional Information / Benefits

This is a Full-Time position2nd Shift, Monday to Friday 6pm to 12 am.