Operations Manager for Large medical/Commercial campus

A&A Maintenance Enterprise, Inc.; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

A&A Maintenance Enterprise, Inc. is seeking an Operations Manager for a large medical/commercial campus.

The role oversees Environmental Services (EVS) and support service operations across healthcare and commercial environments, ensuring high-quality service in line with hospital standards, regulatory requirements, and SLAs. The ideal candidate is an experienced operations leader with healthcare EVS background, strong client relations and workforce management skills, and the ability to lead in

Qualifications

• Experience in operations, facilities, or service management within a healthcare or regulated environment required.
• Healthcare Environmental Services (EVS) experience required.
• Demonstrated ability to manage contract-based service delivery and client relationships.
• Experience working in unionized environments preferred.
• Strong understanding of SLAs, performance management, and operational KPIs.
• Working knowledge of healthcare compliance standards, safety practices, and infection prevention protocols.
• Strong leadership, communication, and problem-solving skills.
• Valid driver's license with ability to travel between sites.

Responsibilities

• Lead recruitment, onboarding, and training of service personnel to meet contract and client expectations.
• Manage On-Site Supervisors and frontline staff, providing coaching and development.
• Establish performance standards aligned with contract requirements and hospital protocols.
• Address performance issues, partnering with HR for corrective actions.
• Oversee labor relations, including grievance handling and union agreements.
• Oversee workforce scheduling, time-off approvals, and staffing levels.
• Administer progressive discipline per policy and labor agreements.
• Drive contract performance and service expansion initiatives.
• Monitor operational and financial performance of accounts and take corrective actions.
• Identify opportunities for service enhancements and efficiencies within contracts.
• Lead special projects and coordinate with client leadership.
• Serve as primary client liaison and conduct regular site visits and reviews.
• Respond to service requests with urgency to minimize impact on patient care.
• Support contract renewals and service modifications with leadership.

Skills

Healthcare operations management

Leadership

Client relationship management

Staff training

Regulatory compliance

Infection prevention protocols

Job description

Operations Manager for Large medical/Commercial campus

With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First.

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

Job Skills / Requirements

SUMMARY

The Operations Manager – Large Medical/Commercial Campus is responsible for overseeing contracted Environmental Services (EVS) and support service operations across a large healthcare and commercial campus. This role ensures the delivery of high-quality services in compliance with hospital standards, regulatory requirements, infection prevention protocols, and contractual service level agreements. The Operations Manager provides strategic leadership to supervisors and frontline teams, drives operational excellence and financial performance, and serves as the primary liaison between client stakeholders and internal departments to ensure seamless service delivery in patient-sensitive and commercial environments.

The ideal candidate is an experienced operations leader with a proven background in healthcare Environmental Services (EVS), strong client relationship and workforce management skills, and the ability to lead in a fast-paced, unionized environment. Bilingual proficiency in English and Spanish is required to effectively communicate with a diverse workforce and client population.

RESPONSIBILITIES

• Lead recruitment, onboarding, and training of service personnel to meet contract and client expectations
• Manage On-Site Supervisors and frontline staff, providing ongoing coaching, performance management, and development
• Establish performance standards aligned with contract requirements and hospital protocols
• Address performance issues proactively, partnering with Human Resources to implement corrective actions
• Support labor relations activities, including grievance handling and adherence to collective bargaining agreements
• Oversee workforce scheduling, time-off approvals, and staffing levels to ensure consistent service coverage
• Administer progressive discipline in accordance with company policy and labor agreements
• Operations & Contract Performance
• Ensure all services are delivered in accordance with contractual obligations, service level agreements (SLAs), and client expectations
• Drive continuous improvement initiatives to enhance service quality, efficiency, and operational effectiveness
• Implement cost-control strategies while maintaining compliance with healthcare and safety standards
• Lead contract start-ups, transitions, and service expansions, ensuring smooth integration into active healthcare environments
• Monitor operational and financial performance of assigned accounts and implement corrective action plans as needed
• Identify opportunities for service enhancements and operational efficiencies within the scope of the contract
• Manage special projects and operational initiatives in support of client and organizational goals
• Serve as the primary point of contact for client representatives and facility leadership
• Conduct regular site visits, walk-throughs, and service reviews to ensure quality standards are met
• Respond to service requests and operational issues with urgency, ensuring minimal disruption to patient care
• Support contract discussions, renewals, and service modifications in collaboration with leadership

Compliance, Safety & Quality Assurance

• Ensure compliance with hospital policies, healthcare regulatory standards, and infection prevention protocols
• Maintain readiness for client audits, regulatory inspections, and performance reviews
• Enforce safety programs, risk management practices, and incident reporting procedure
• Administration & Coordination
• Support budgeting, forecasting, and financial tracking for assigned contracts
• Act as liaison between client stakeholders, field operations, and corporate functions
• Oversee payroll submission and workforce administration processes
• Coordinate onboarding and employee documentation in partnership with Human Resources

QUALIFICATIONS

• Experience in operations, facilities, or service management within a healthcare or regulated environment required
• Healthcare Environmental Services (EVS) experience required
• Demonstrated ability to manage contract-based service delivery and client relationships
• Experience working in unionized environments preferred
• Strong understanding of service level agreements (SLAs), performance management, and operational KPIs
• Working knowledge of healthcare compliance standards, safety practices, and infection prevention protocols
• Strong leadership, communication, and problem-solving skills
• Valid driver's license with the ability to travel between assigned client sites