Night Supervising Case Manager — Homeless Services

Glide; San Francisco, Northern (CA, KY); Hybrid; USD 41,311,000 - 45,805,000; Part time

Job summary

GLIDE in San Francisco is seeking a part-time Supervising Case Manager to oversee 1–3 Case Managers, manage shift operations, hotline functions, and safeguarding assets across 24/7 services for clients experiencing homelessness.

You will develop care plans, coordinate wrap-around services, transport clients, connect to shelter and housing, and ensure documentation for 50–60 active clients per manager while meeting KPIs.

Qualifications

• Bachelor’s degree in social work, public health or related field.
• Experience in outreach, navigation, and low-threshold to intensive case management.
• Experience with de-escalation, motivational interviewing, and data collection.
• Ability to engage clients and work across Glide programs and agencies.

Responsibilities

• Provide direct supervision and coaching for 1-3 Case Managers to ensure consistent services.
• Oversee hotline response, triage, dispatch, and documentation.
• Lead shift briefings and staff development.
• Manage assets, inventories, and safeguard valuables.
• Develop and maintain client caseloads of 20-25 and progress 3-5 clients to housing stability.
• Ensure documentation for 50-60 active clients per manager; timely reporting.

Skills

Communication skills

Public speaking

Motivational interviewing

De-escalation

Data collection

Education

Bachelor’s degree in social work or public health

Job description

GLIDE in San Francisco is seeking a part-time Supervising Case Manager to oversee 1–3 Case Managers, manage shift operations, hotline functions, and safeguarding assets across 24/7 services for clients experiencing homelessness.

You will develop care plans, coordinate wrap-around services, transport clients, connect to shelter and housing, and ensure documentation for 50–60 active clients per manager while meeting KPIs.