Lead Case Manager, Housing Stabilization & Outreach

GLIDE; San Francisco (CA); On-site; USD 50,000 - 55,000; Full time

Job summary

GLIDE seeks a Supervising Case Manager to lead a team delivering mobile and onsite services to individuals experiencing homelessness in San Francisco. You will supervise 1–3 Case Managers, manage shifts, and ensure safe, effective care along the housing stabilization journey.

Responsibilities include intake, assessment, care planning, resource coordination, and engagement with shelters, health services, and community partners. Strong communication and trauma-informed approaches are essential.

Qualifications

• Bachelor’s degree in social work, public health or related field; 2+ years in outreach or case management.
• Excellent verbal and written communication; ability to document clearly.
• Experience in de-escalation, motivational interviewing, and trauma-informed care.
• Ability to read and analyze client data and coordinate services across partners.

Responsibilities

• Supervise 1–3 Case Managers and oversee 24/7 shift operations.
• Coordinate relocations, reunifications, and hotline activities.
• Maintain asset control and ensure safety and confidentiality of client resources.
• Develop care plans and connect clients to housing, shelter, and wrap-around services.
• Document client interactions and produce timely reports in required databases.

Skills

Strong communication

Education

Bachelor’s degree in social work or public health

Job description

GLIDE seeks a Supervising Case Manager to lead a team delivering mobile and onsite services to individuals experiencing homelessness in San Francisco. You will supervise 1–3 Case Managers, manage shifts, and ensure safe, effective care along the housing stabilization journey.

Responsibilities include intake, assessment, care planning, resource coordination, and engagement with shelters, health services, and community partners. Strong communication and trauma-informed approaches are essential.