Lead Journey Home Case Manager & Outreach Specialist

GLIDEsf; San Francisco (CA); On-site; USD 50,000 - 55,000; Full time

Job summary

GLIDE in San Francisco seeks a Supervising Case Manager to oversee a 1–3 Case Manager team and manage shift operations across the city. You will validate relocations, safeguard client resources, and lead mobile and onsite outreach toward housing stability for clients experiencing homelessness.

Responsibilities include supervising case work, coordinating wraparound services, and ensuring HIPAA compliance while building partnerships with community and GLIDE programs.

Qualifications

• Bachelor’s degree in social work, public health or related field; 2+ years outreach experience required.
• Experience with stabilization, shelter, housing, and substance use treatment networks.
• Skills in de-escalation, motivational interviewing, overdose reversal, and data documentation.
• Ability to document case notes to professional standards and coordinate with multiple partners.

Responsibilities

• Oversee a team of 1–3 Case Managers and manage 24/7 shift operations across SF neighborhoods.
• Supervise, coach, and evaluate staff; review case files, data entries and reports.
• Verify relocations and reunifications for safety and legitimacy; maintain asset control.
• Lead shift briefings, trainings, and KPI achievement; ensure SOP adherence.
• Coordinate hotline operations, intake, and wraparound services; connect clients to housing.
• Transport clients to appointments and manage travel logistics with high ethical standards.
• Maintain HIPAA compliance and confidentiality across case management activities.
• Engage with GLIDE programs and community partners to support housing stability.

Skills

De-escalation

Motivational interviewing

Public speaking

Data collection

Case notes

Education

Bachelor’s degree in social work or public health

Job description

GLIDE in San Francisco seeks a Supervising Case Manager to oversee a 1–3 Case Manager team and manage shift operations across the city. You will validate relocations, safeguard client resources, and lead mobile and onsite outreach toward housing stability for clients experiencing homelessness.

Responsibilities include supervising case work, coordinating wraparound services, and ensuring HIPAA compliance while building partnerships with community and GLIDE programs.