Night Shift Tier 2 IT Support Specialist

Columbia Technology Partners, Inc; Annapolis (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Profit sharing

Job summary

Columbia Technology Partners is seeking a Tier 2 Support Specialist to join a mission-focused team supporting enterprise IT operations. The role provides advanced technical support for escalated user issues, maintains critical systems, and helps ensure reliability, security, and performance of the IT environment.

This position requires strong troubleshooting, hands-on systems administration, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or another technically relevant field and 5 years of related experience.
• In lieu of a degree, 10 years of relevant experience supporting enterprise IT environments.
• Experience providing Tier 2 or advanced technical support in a help desk, service desk, or systems administration capacity.
• Experience troubleshooting Windows-based systems, applications, user accounts, and network connectivity issues.
• Familiarity with system administration, patch management, monitoring tools, and configuration management practices.
• Strong written and verbal communication skills with the ability to document technical procedures and solutions.

Responsibilities

• Provide Tier 2 support for escalated service desk incidents and requests.
• Troubleshoot and resolve system, application, network, and user access issues.
• Monitor, maintain, and support servers, operating systems, and enterprise applications.
• Install, configure, deploy, and upgrade hardware, software, and system tools.
• Perform system health checks, patching, updates, and configuration management activities.
• Support account administration, permissions management, and access control processes.
• Respond to system alerts, outages, and incidents, including root cause analysis and corrective actions.
• Utilize monitoring tools to track system performance, availability, and capacity.
• Assist with implementation of security controls, endpoint protection measures, and compliance initiatives.
• Document system configurations, procedures, standards, and operational processes.
• Collaborate with infrastructure, network, security, application, and help desk teams to improve service delivery and support ongoing projects.

Skills

Tier 2 support

Windows troubleshooting

System administration

Incident management

Network connectivity

Documentation

Education

Bachelor's degree in IT/CS/related field

10 years of relevant experience in lieu of degree

Tools

Monitoring tools

Patch management

Configuration management

Job description

Columbia Technology Partners is seeking a Tier 2 Support Specialist to join a mission-focused team supporting enterprise IT operations. The role provides advanced technical support for escalated user issues, maintains critical systems, and helps ensure reliability, security, and performance of the IT environment.

This position requires strong troubleshooting, hands-on systems administration, and the ability to work independently in a fast-paced environment.