Night Shift Technical Support - Security Systems

Everon; Tampa (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Everon is hiring a Technical Support Representative I to join our night shift team in the Tampa area. You will provide frontline technical support for CCTV, intrusion detection, and access control systems, guiding customers and field technicians through installation, configuration, and troubleshooting.

Strong communication and a customer-first attitude are essential. You will diagnose basic to intermediate issues remotely, document steps taken, and escalate complex cases while maintaining

Qualifications

• High school diploma or GED with one year of work in the security system industry or equivalent Help Desk experience.
• Experience in supporting commercial electronic security systems or a Help Desk environment is preferred.
• Familiarity with Genetec, Avigilon, Lenel, Brivo, AMAG or similar security management systems is preferred.

Responsibilities

• Provide first-level technical support for video surveillance, intrusion detection, and access control systems by diagnosing and resolving customer and technician issues remotely.
• Respond to inbound calls, emails, and support requests from customers, end users, and field technicians in a professional and timely manner.
• Assist with the installation, configuration, programming, and onboarding of new security systems and devices, ensuring proper functionality and customer satisfaction.
• Troubleshoot hardware, software, networking, and connectivity issues related to CCTV, access control, and intrusion systems.
• Provide clear technical guidance and step-by-step instructions to customers and field personnel to resolve issues and improve system operation.
• Document all customer interactions, troubleshooting activities, resolutions, and escalations accurately within designated support and ticketing systems.
• Escalate complex or unresolved issues to higher-level technical support teams while maintaining ownership and communication with the customer.
• Maintain a high level of customer service by building positive customer relationships, managing expectations, and ensuring quality support experience throughout the service process.

Skills

Video surveillance

Intrusion detection

Access control

Networking basics

Customer service

Windows OS

Education

High School Diploma / GED

Tools

Genetec

Avigilon

Lenel

Brivo

AMAG

Job description

Everon is hiring a Technical Support Representative I to join our night shift team in the Tampa area. You will provide frontline technical support for CCTV, intrusion detection, and access control systems, guiding customers and field technicians through installation, configuration, and troubleshooting.

Strong communication and a customer-first attitude are essential. You will diagnose basic to intermediate issues remotely, document steps taken, and escalate complex cases while maintaining