Night Shift Team Leader — Lead a Fast-Paced Café

Union Station - DC | Pret A Manger; Washington (District of Columbia); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Weekly Mystery Shopper bonus plan (Up 

Tips when Good Service is Provided

Paid Time Off

Free breakfast and lunch when working

Health, Dental and Vision Benefits

401K retirement plan

Child Bonding Leave

The Pret Academy

A friendly, fun, and fast paced环境

Transit program, FSA and HSAs

Pet Insurance

Job summary

Pret A Manger in Washington, DC is hiring a Team Leader to run shifts, coach the team, and uphold Pret's standards during busy periods. This role is the first step into leadership, with opportunities to grow into store management and even entrepreneurship.

You will manage guest service, safety, and shop operations, drive sales through great service, and participate in the Pret Academy and development programs. Compensation includes $23 per hour plus a Mystery Shopper bonus and tips.

Qualifications

• 1+ years of supervisory experience or equivalent leadership experience in restaurant, retail, or hospitality environments
• Experience supporting operational performance and service standards in a fast paced and high volume settings
• Strong communication and problem-solving skills
• NYC Food Handlers Card
• Available to work in person +30 hours
• Led a shift of greater than 5 employees
• We use a variety of shifting duties and safety practices to maintain high quality standards

Responsibilities

• Run shifts confidently and ensuring smooth operations from open to close
• Coach and train Team Members on food prep, barista skills, guest service, and Pret standards
• Give real-time feedback to help team members improve and grow
• Conduct team pre-shifts to keep everyone aligned on daily goals and priorities
• Create a positive, energized environment where people want to work hard
• Address team concerns and communicate with the Manager about performance or development needs
• Keep retail displays restocked and looking picture perfect, guests should always see a full, beautiful display
• Ensure all food and drinks are prepared to Pret's quality standards throughout your shift
• Maintain proper food temperatures, freshness, and availability of all menu items
• Oversee hot food production, barista station, and food prep areas
• Monitor that all stations are set up correctly and stocked appropriately
• Deliver excellent guest service and coach your team to do the same
• Serve Barista Prepared Drinks within the 60-second standard and ensure your team does too
• Execute new product launches and promotions on time
• Open or close the shop following Pret procedures
• Monitor equipment and report maintenance issues to your Manager
• Help manage waste and stock levels for food, drinks, and supplies
• Handle guest concerns professionally and elevate when needed
• Complete administrative tasks like scheduling support, inventory checks, and shift reports
• Work closely with Assistant Managers and the General Manager to hit shop goals
• Help drive sales through great service, product knowledge, and team engagement
• Identify opportunities to improve efficiency or guest experience
• Attend leadership meetings and training courses
• Be a role model for Pret's values

Skills

Supervisory experience

Communication skills

Problem-solving

Food safety awareness

Education

NYC Food Handlers Card

Job description

Pret A Manger in Washington, DC is hiring a Team Leader to run shifts, coach the team, and uphold Pret's standards during busy periods. This role is the first step into leadership, with opportunities to grow into store management and even entrepreneurship.

You will manage guest service, safety, and shop operations, drive sales through great service, and participate in the Pret Academy and development programs. Compensation includes $23 per hour plus a Mystery Shopper bonus and tips.