Night-Shift Support Services Supervisor

Labcorp; Dublin (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Labcorp is seeking a Support Services Supervisor to lead and develop entry-level staff in Dublin, OH. The role focuses on maintaining workflow, meeting turnaround times, and ensuring quality across operations.

Strong leadership, communication, and problem-solving skills are essential for success in a high-volume lab environment. Responsibilities include monitoring metrics, driving process improvements, and collaborating with cross-functional teams to uphold standards.

Qualifications

• High school diploma or GED.
• 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment.
• Associate’s degree in Medical Technology.
• 1 year or more of experience in a clinical laboratory.
• 1 year or more of supervisory or leadership experience.

Responsibilities

• Lead, coach, and develop entry-level staff; drive accountability and performance.
• Maintain strong floor presence to support workflow, remove barriers and ensure quality output.
• Manage daily workflow, staffing, and coverage to meet turnaround time and volume demands.
• Monitor productivity, quality, and referral shipment metrics (accuracy, TAT, delays, rework); address gaps in real time.
• Make timely decisions and adjust quickly to changing volumes and priorities.
• Troubleshoot and resolve operational issues, including missing, delayed or rejected specimens; expand when needed.
• Ensure compliance with DOT/IATA, SOPs, policies and quality standards.
• Perform quality checks and maintain QA documentation.
• Analyze operational and referral performance data using Excel, dashboards or reporting tools to identify trends and drive decisions.
• Identify and drive process improvements to increase efficiency, quality and reduce errors/rework.
• Collaborate with cross-functional teams and referral partners to improve service levels.
• Demonstrate ownership by driving results and maintaining operational consistency.

Skills

Strong communication skills

Microsoft Office

Problem solving

Attention to detail

Leadership

Education

High school diploma or GED

Associate’s degree in Medical Technology

Tools

Microsoft Office

Job description

Labcorp is seeking a Support Services Supervisor to lead and develop entry-level staff in Dublin, OH. The role focuses on maintaining workflow, meeting turnaround times, and ensuring quality across operations.

Strong leadership, communication, and problem-solving skills are essential for success in a high-volume lab environment. Responsibilities include monitoring metrics, driving process improvements, and collaborating with cross-functional teams to uphold standards.