Night Shift Support Services Supervisor

LCH Lab. Corp. of America Holdings; Dublin (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, STD/LTD

Paid Time Off (PTO) or Flexible Time O

Tuition Reimbursement

Job summary

Labcorp in Dublin, OH is seeking a Support Services Supervisor to lead a high‑volume lab operations team. The role schedule is Tue–Sat, 2:00am–10:30am, demanding strong coaching and problem-solving to ensure timely resolutions.

You will guide frontline staff, manage escalations, ensure compliance with quality standards, and collaborate with field and internal teams to improve workflows and outcomes. Strong written and verbal communication is required.

Qualifications

• High school diploma or GED required.
• Minimum 3 years in a laboratory, healthcare, manufacturing or warehouse environment.
• Preferred: Associate degree in science, healthcare, or business.
• 1 year or more of supervisory or leadership experience preferred.

Responsibilities

• Lead, coach and develop staff in a high-volume problem-resolution environment.
• Maintain strong floor presence to support escalations, remove barriers and drive timely resolution.
• Ensure consistent performance, communication, and accountability across shifts.
• Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation.
• Prioritize and manage high volumes of issues and escalations; addressing critical items promptly.
• Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution.
• Apply systems knowledge and sound judgment to troubleshoot complex issues and escalations.
• Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence.
• Analyze data and communicate trends, risks and recommendations to leadership.
• Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact.
• Ensure compliance with policies, procedures and quality standards while maintaining high accuracy.
• Demonstrate ownership by driving timely resolution and proactively improving processes.

Skills

Laboratory ops

Problem-solving

Communication

Team leadership

Microsoft Office

Attention to detail

Education

High school diploma or GED

Associate's degree in science, healthcare or business

Tools

Microsoft Office

Job description

Labcorp in Dublin, OH is seeking a Support Services Supervisor to lead a high‑volume lab operations team. The role schedule is Tue–Sat, 2:00am–10:30am, demanding strong coaching and problem-solving to ensure timely resolutions.

You will guide frontline staff, manage escalations, ensure compliance with quality standards, and collaborate with field and internal teams to improve workflows and outcomes. Strong written and verbal communication is required.