Lab Support Services Supervisor — Overnight Shift

Labcorp; Dublin (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits (Medical, Dental, VIs

Life Insurance

STD/LTD

401(k)

Paid Time Off (PTO) / Flexible TimeOff

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is hiring a Support Services Supervisor for the Dublin, OH location. The role requires leading a high-volume problem-resolution team, ensuring timely escalations are resolved, and maintaining accuracy across shifts.

The position supports specimen handling and cross-functional collaboration with field and internal teams. The candidate should have a high school diploma or GED and 3+ years in a laboratory, healthcare, manufacturing or warehouse setting, with preferred associate’s degree and

Qualifications

• High school diploma or GED required.
• 3+ years of experience in a laboratory, healthcare, manufacturing or warehouse environment.

Responsibilities

• Lead, coach and develop staff in a high-volume problem-resolution environment.
• Maintain strong floor presence to support escalations, remove barriers and drive timely resolution.
• Ensure consistent performance, communication, and accountability across shifts.
• Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation.
• Prioritize and manage high volumes of issues and escalations; addressing critical items promptly.
• Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution.
• Apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately.
• Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence.
• Analyze data and communicate trends, risks and recommendations to leadership.
• Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact.
• Ensure compliance with policies, procedures and quality standards while maintaining high accuracy.
• Demonstrate ownership by driving timely resolution and proactively improving processes.

Education

High school diploma or GED

Associate’s degree in science, healthcare, or business

Tools

Microsoft Office

Job description

Labcorp is hiring a Support Services Supervisor for the Dublin, OH location. The role requires leading a high-volume problem-resolution team, ensuring timely escalations are resolved, and maintaining accuracy across shifts.

The position supports specimen handling and cross-functional collaboration with field and internal teams. The candidate should have a high school diploma or GED and 3+ years in a laboratory, healthcare, manufacturing or warehouse setting, with preferred associate’s degree and