Night-Shift Security Operations Center Specialist

TPI Global Solutions; Columbus (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Synovus Bank is seeking a Security Systems Specialist to monitor, manage, and respond to security events across 400+ locations. You will work in a fast-paced SOC, handling multiple security systems while delivering professional customer service.

The role requires overnight shifts, collaboration with a 3-person team, and potential transfer to day shifts based on seniority. Prior dispatch or SOC experience is highly preferred.

Qualifications

• Excellent communication and customer service skills.
• Experience in dispatch, operations center, or security monitoring.
• Technical aptitude with security systems, access controls, and monitoring tools.
• Ability to stay calm, professional, and solution-oriented under pressure.
• Familiarity with basic security industry standards or willingness to learn.
• Proficiency with Microsoft Office Suite.
• Ability to work overnight shifts consistently.

Responsibilities

• Monitor and manage security events across 400+ branch and corporate locations.
• Operate seven security systems simultaneously (video, access control, alarm monitoring).
• Respond to and assist employees with alarm/disarming issues.
• Provide clear, friendly, and professional customer service.
• Dispatch and coordinate responses for security incidents.
• Document events and communications using Microsoft Office Suite.
• Maintain situational awareness and escalate issues as needed.
• Follow standard security protocols and compliance requirements.
• Collaborate with teammates to ensure 24/7 coverage.

Skills

Excellent communication

Customer service

Dispatch experience

Security monitoring

Calm under pressure

Security standards familiarity

Microsoft Office

Overnight shifts

Tools

Video management systems

Access control software

Alarm monitoring systems

Job description

Synovus Bank is seeking a Security Systems Specialist to monitor, manage, and respond to security events across 400+ locations. You will work in a fast-paced SOC, handling multiple security systems while delivering professional customer service.

The role requires overnight shifts, collaboration with a 3-person team, and potential transfer to day shifts based on seniority. Prior dispatch or SOC experience is highly preferred.