Night Shift Retail Associate: Customer Service & Framing

Michaels; New York (NY); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in NYC’s Manhattan/Chelsea store is hiring for an overnight Team Member responsible for unloading trucks, stocking, and maintaining in-store recovery to meet our Brand Promises. You will help customers locate products, ring up sales, and enroll shoppers in Rewards and Private Label Credit Cards.

This role requires standing for long periods, lifting heavy boxes, and working nights/weekends. You’ll participate in BOPIS and Ship From Store, follow SOPs, support shrink and safety programs,

Qualifications

• Retail or customer service experience preferred.
• Willing to work overnight shift 9:00pm–7:00am.
• Ability to stand long periods and lift heavy boxes.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout and cash handling to standards.
• Enrol customers in Rewards and Private Label Credit Cards.
• Educate customers on VOC survey.
• Assist with Buy Online Pick Up In Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planograms.
• Maintain store recovery and merchandise in-stock levels.
• Perform Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Follow SOPs and company policies; act as a role model.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Stocking

Merchandising

Teamwork

Tools

Cash register system

Job description

Michaels in NYC’s Manhattan/Chelsea store is hiring for an overnight Team Member responsible for unloading trucks, stocking, and maintaining in-store recovery to meet our Brand Promises. You will help customers locate products, ring up sales, and enroll shoppers in Rewards and Private Label Credit Cards.

This role requires standing for long periods, lifting heavy boxes, and working nights/weekends. You’ll participate in BOPIS and Ship From Store, follow SOPs, support shrink and safety programs,