Night Shift Restaurant Lead - Guest Experience

Paradies Lagardère; New York (NY); Sur place; USD 40 000 - 70 000; Plein temps

Résumé du poste

Paradies Lagardère in New York City is seeking a hospitality leader to oversee guest experience in our dining operations. You will manage shifts, uphold first-class service, and ensure a welcoming environment for guests and partners.

Responsibilities include leading daily service, coaching staff, controlling costs, and maintaining safety and quality standards in a fast-paced setting. High energy, teamwork, and strong communication are essential for success.

Qualifications

• High School diploma or GED.
• Food and Beverage experience is preferred but not required.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
• ServSafe Certification or equivalent preferred.

Responsabilités

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Warmly greets and acknowledges guests upon arrival.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Exceed company standards for food and beverage quality, service, and atmosphere while building positive customer relations.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills.
• Support programs to enhance staff morale and training.
• Acts with integrity and honesty while promoting the company culture.
• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to ensure food safety expectations are maintained.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify back-ups in the kitchen and work with managers to re-organize when necessary.
• Must demonstrate a commitment to getting the job done.
• Open-minded to feedback.
• Perform other duties as assigned.

Formation

High School diploma or GED

Description du poste

Paradies Lagardère in New York City is seeking a hospitality leader to oversee guest experience in our dining operations. You will manage shifts, uphold first-class service, and ensure a welcoming environment for guests and partners.

Responsibilities include leading daily service, coaching staff, controlling costs, and maintaining safety and quality standards in a fast-paced setting. High energy, teamwork, and strong communication are essential for success.