Night Shift IT Support & Batch Ops Analyst

Dillards; Little Rock (AR); On-site; USD 52,000 - 72,000; Full time

Job summary

Dillard’s is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours.

The role focuses on assisting users of Dillard’s IT services with complex IT applications, hardware, or services, and includes executing, monitoring, and resolving batch processing issues.

Qualifications

• Education or at least two years of experience working in a help desk or technical support call center environment.

Responsibilities

• Provide technical software, hardware, and network problem resolution to IT resource users.
• Must be able to function independently.
• Handle phone and email support for moderate system or content issues.
• Identify, resolve, and escalate issues when necessary.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Record interactions in our service ticket database.
• Leverage AI to review ticket histories and draft resolution documentation.
• Occasionally assist other staff and monitor open tickets for timely resolution.
• Provide equipment upgrade and maintenance assistance to personnel at all Dillard’s operating locations.
• Ensure all batch processes are started and completed in a timely manner.

Skills

Problem solving

Communication

Customer focus

Team collaboration

Education

Education or 2+ years in help desk/tech support

Tools

JCL

Zeke

Job description

Dillard’s is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours.

The role focuses on assisting users of Dillard’s IT services with complex IT applications, hardware, or services, and includes executing, monitoring, and resolving batch processing issues.