Night-Shift IT Help Desk Operator & Trainer

aa224; Carneys Point Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation and sick leave from day one

Paid holidays after 90 days

401(k) Profit Sharing after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

aa224 is seeking a Computer Print Operator to handle incoming Help Desk calls, diagnose issues, and escalate as needed. You will monitor network connectivity to the Home Office Data Center to ensure Distribution Centers can access all platforms. The role includes training and a robust benefits package.

The position offers Sunday–Wednesday night shifts (7pm–5:30am) with pay ranging from $21.81 to $28.88 per hour, plus shift differential and comprehensive benefits after 60 days.

Qualifications

• High School Diploma or GED required.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2 or more year's similar experience.
• Reading, writing and understanding English at work level for safety and instructions.

Responsibilities

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed to address time sensitive issues.
• Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
• Other duties may be assigned.

Skills

Problem-solving

Communication skills

English literacy

Ability to diagnose and resolve issues

Attention to detail

Education

High School Diploma or GED

Job description

aa224 is seeking a Computer Print Operator to handle incoming Help Desk calls, diagnose issues, and escalate as needed. You will monitor network connectivity to the Home Office Data Center to ensure Distribution Centers can access all platforms. The role includes training and a robust benefits package.

The position offers Sunday–Wednesday night shifts (7pm–5:30am) with pay ranging from $21.81 to $28.88 per hour, plus shift differential and comprehensive benefits after 60 days.