Night Shift Data Center Operations Technician

Element Critical; Wood Dale, Northern (IL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

PPO and HDHP Healthcare Plans

FSA and HSA with above market Employer

Dental and Vision Insurance

Employer Paid Disability and Life

Additional Group Insurances

Paid Vacation, Sick, and PersonalLeave

10 Company Paid Holidays

401k with up to 4% Employer Match

Personal Development and Learning Opps

Employee Referral Program

Job summary

Element Critical is seeking an Operations Technician I for the Wood Dale, Illinois site to support critical infrastructure operations during night shifts. You will handle site security, shipping/receiving, and customer support via ticketing systems, with hands-on network and infrastructure installation assistance.

The role emphasizes uptime, alert response, and high-quality customer service while collaborating with the Operations Site Manager and cross-functional teams.

Qualifications

• High School diploma or equivalent.
• 2–4 years of Security Operations, Data Center Operations and Customer Service experience.
• Knowledge of Security System hardware and software, Data Center Monitoring applications, Help Desk Tools, Critical Operations infrastructure.
• Proficient in MS Excel, Word, and Outlook.
• Good verbal and written communication.

Responsibilities

• Perform Site Security functions including visitor access check-in, badge processing and enrollment.
• Process Site Access Request NetSuite cases.
• Process Shipping and Receiving NetSuite cases and manage package deliveries.
• Monitor NetSuite case queues and dispatch customer requests.
• Monitor BMS and NMS alerts and create NetSuite cases for alarms.
• Create customer communications and maintenance notifications.
• Assist with service order installation and network circuit troubleshooting.
• Assist installation of cage, cabinets, ladder rack, and fiber tray.
• Assist copper and fiber cross connect installation, testing and labeling.
• Perform remote hands services for client equipment and power accessories.
• Handle escalations and emergency requests.
• Document problems in service order systems and databases.

Skills

Security Operations

Data Center Operations

Customer Service

MS Excel

MS Word

Outlook

MS Office Suite

Education

High School diploma or equivalent

Tools

NetSuite

Security System hardware/software

Data Center Monitoring applications

Job description

Element Critical is seeking an Operations Technician I for the Wood Dale, Illinois site to support critical infrastructure operations during night shifts. You will handle site security, shipping/receiving, and customer support via ticketing systems, with hands-on network and infrastructure installation assistance.

The role emphasizes uptime, alert response, and high-quality customer service while collaborating with the Operations Site Manager and cross-functional teams.