Night-Shift Patient Transport Dispatcher

1004 Lehigh Valley Hospital; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network coordinates and monitors patient transportation services and equipment using logistics software to ensure positive patient, customer, and staff satisfaction. Schedules and assigns tasks to transport personnel and equipment partners to meet priority standards and productivity goals.

The role supports daily reporting, maintains cross-department relationships, and participates in process improvements.

Qualifications

• High School Diploma/GED is required.
• Ability to work and communicate under pressure with poise, professionalism, maturity, and confidence providing excellent customer service.
• Ability to interpret data from software reports.
• Knowledge of medical terminology.
• Must be able to hear, comprehend and follow directions and speak, read and write English.
• American Heart Association Basic Life Support - State of Pennsylvania
• Driver's License_PA - State of Pennsylvania

Responsibilities

• Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.
• Prepares daily reports for transport and bed cleaning management.
• Interacts effectively with peers and customers and assumes responsibility for professional development.
• Maintains relationships between agencies/departments for effective transport coordination.
• Assists in the development and implementation of processes and policies and tracks data on volumes.
• Assists in training other staff members performing this role and others involved in the process.
• Develops, implements and maintains effective and professional office practices and procedures.
• Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.
• Adjusts staffing numbers based on department needs.

Skills

High-pressure communication

Data interpretation

Medical terminology

Hearing and comprehension

English literacy

BLS certification

Driver's license

Education

High School Diploma/GED

Tools

Dispatch software

Radio systems

Computer-assisted dispatch

Job description

Lehigh Valley Health Network coordinates and monitors patient transportation services and equipment using logistics software to ensure positive patient, customer, and staff satisfaction. Schedules and assigns tasks to transport personnel and equipment partners to meet priority standards and productivity goals.

The role supports daily reporting, maintains cross-department relationships, and participates in process improvements.