Patient Transport Coordinator

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Transport Coordinator for the night shift to coordinate and monitor patient transportation services and equipment using logistics software. This role ensures positive patient, customer, and staff satisfaction while maintaining productivity and priority standards.

Responsibilities include preparing work schedules, generating daily reports for transport and bed management, and collaborating across departments to optimize patient flow.

Qualifications

• High school diploma or GED required
• Ability to work under pressure and maintain professionalism
• Strong communication and customer service skills
• Ability to interpret data from software reports
• Knowledge of medical terminology
• Ability to hear, comprehend and follow directions
• Proficiency with English reading and writing

Responsibilities

• Coordinates and monitors patient transportation services and equipment using logistics software
• Prepares and adjusts work schedules and assigns tasks to transporters and equipment partners
• Prepares daily reports for transport and bed management
• Interacts with peers and customers and supports staff development
• Maintains relationships between departments for effective transport coordination
• Assists in developing processes and policies and collects data on volumes
• Assists in training staff and maintaining office practices and procedures
• Uses dispatching software and radios to coordinate transports
• Adjusts staffing based on department needs

Job description

Full-TimeNight ShiftDepartmentCOH - Bed ManagementShift DetailsNight Shift, FT night shift 36 hours a week. 12 hour shifts. 1900-0700. 1 shift a week minimum at command center and the other shifts will be transporting.Job IDwd-JR142809PostedOctober 2, 2026Patient Transport CoordinatorJoin a team that delivers excellence.Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.SummaryCoordinates and monitors patient transportation services and equipment through the utilization of logistics software. Ensures positive patient, customer, and staff satisfaction, proper priority standards, and productivity of personnel. Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.Job DutiesPrepares work schedules proactively and assigns tasks to patient transporters and equipment partners.Prepares daily reports for both the transport and bed cleaning management.Interacts effectively with peers and customers and assumes responsibility for the professional development of self and others.Maintains relationships between agencies/departments for effective transport coordination.Assists in the development and implementation of processes and policies and collects and tracks data on volumes.Assists in training other staff members performing this role and others involved in the process.Develops, implements and maintains effective and professional office practices and procedures.Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.Adjusts staffing numbers based on department needs.Minimum QualificationsHigh School Diploma/GEDAbility to work and communicate under pressure, handling multiple commitments with poise, professionalism, maturity, and confidence providing excellent customer service.Ability to interpret data from software reports.Knowledge of medical terminology.Must be able to hear, comprehend and follow directions and must be able to speak, read and write English.Must be able to accurately record information provided by software and write legibly.American Heart Association Basic Life Support - State of PennsylvaniaDL - Driver's License_PA - State of PennsylvaniaPreferred Qualifications2 years Customer Service Experience1 year Previous dispatch or transport coordination experienceDL - Driver's License_PA - State of PennsylvaniaPhysical DemandsLift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.https://youtu.be/GD67a9hIXUYLehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes..LocationLehigh Valley Hospital- Cedar Crest1200 S Cedar Crest Blvd, 18103-6202, Allentown, United States (Map)