Senior Patient Transport Operations Supervisor

1004 Lehigh Valley Hospital; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network seeks a Transport Supervisor to oversee 24-hour patient transport services and ensure high patient and customer satisfaction while maintaining quality standards and continuous performance improvement.

You will assist in managing resources, develop policies, and monitor schedules and staffing. The role requires leadership experience, EPIC transport knowledge, and relevant healthcare certifications.

Qualifications

• Associate degree required; 3 years in leadership roles overseeing work processes.
• Knowledge of asset tracking and EPIC transport tracking software.
• BLS - Basic Life Support and AHA certifications required.

Responsibilities

• Assists with the administrative and operational tasks of the team.
• Participates in performance improvement processes to meet patient satisfaction goals.
• Assists in developing and implementing policies to improve care practices and patient experience.
• Updates schedules and timecards daily; submits time cards bi-weekly.
• Monitors vacancy and turnover; helps reduce vacancies and turnover.
• Assists with transport services planning and implementation.
• Troubleshoots issues and develops solutions.
• Performs staff performance evaluations and coaching.
• Provides clinical, technical, or informational services to staff, patients, and families.

Skills

Leadership experience

Asset tracking software

EPIC transport tracking

BLS

AHA CPR

Education

Associate’s Degree in business or healthcare

Bachelor’s Degree in business or healthcare

Tools

EPIC transport tracking software

Asset tracking software

Job description

Lehigh Valley Health Network seeks a Transport Supervisor to oversee 24-hour patient transport services and ensure high patient and customer satisfaction while maintaining quality standards and continuous performance improvement.

You will assist in managing resources, develop policies, and monitor schedules and staffing. The role requires leadership experience, EPIC transport knowledge, and relevant healthcare certifications.