Patient Transport Coordinator

1004 Lehigh Valley Hospital; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network coordinates and monitors patient transportation services and equipment using logistics software to ensure positive patient, customer, and staff satisfaction. Schedules and assigns tasks to transport personnel and equipment partners to meet priority standards and productivity goals.

The role supports daily reporting, maintains cross-department relationships, and participates in process improvements.

Qualifications

• High School Diploma/GED is required.
• Ability to work and communicate under pressure with poise, professionalism, maturity, and confidence providing excellent customer service.
• Ability to interpret data from software reports.
• Knowledge of medical terminology.
• Must be able to hear, comprehend and follow directions and speak, read and write English.
• American Heart Association Basic Life Support - State of Pennsylvania
• Driver's License_PA - State of Pennsylvania

Responsibilities

• Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.
• Prepares daily reports for transport and bed cleaning management.
• Interacts effectively with peers and customers and assumes responsibility for professional development.
• Maintains relationships between agencies/departments for effective transport coordination.
• Assists in the development and implementation of processes and policies and tracks data on volumes.
• Assists in training other staff members performing this role and others involved in the process.
• Develops, implements and maintains effective and professional office practices and procedures.
• Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.
• Adjusts staffing numbers based on department needs.

Skills

High-pressure communication

Data interpretation

Medical terminology

Hearing and comprehension

English literacy

BLS certification

Driver's license

Education

High School Diploma/GED

Tools

Dispatch software

Radio systems

Computer-assisted dispatch

Job description

Company Overview

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates and monitors patient transportation services and equipment through the utilization of logistics software. Ensures positive patient, customer, and staff satisfaction, proper priority standards, and productivity of personnel. Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.

Job Duties

Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.

Prepares daily reports for both the transport and bed cleaning management.

Interacts effectively with peers and customers and assumes responsibility for the professional development of self and others.

Maintains relationships between agencies/departments for effective transport coordination.

Assists in the development and implementation of processes and policies and collects and tracks data on volumes.

Assists in training other staff members performing this role and others involved in the process.

Develops, implements and maintains effective and professional office practices and procedures.

Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.

Adjusts staffing numbers based on department needs.

Minimum Qualifications

• High School Diploma/GED
• Ability to work and communicate under pressure, handling multiple commitments with poise, professionalism, maturity, and confidence providing excellent customer service.
• Ability to interpret data from software reports.
• Knowledge of medical terminology.
• Must be able to hear, comprehend and follow directions and must be able to speak, read and write English.
• Must be able to accurately record information provided by software and write legibly.
• American Heart Association Basic Life Support - State of Pennsylvania
• DL - Driver's License_PA - State of Pennsylvania

Preferred Qualifications

• 2 years Customer Service Experience
• 1 year Previous dispatch or transport coordination experience
• DL - Driver's License_PA - State of Pennsylvania

Physical Demands

• Lift and carry 40-50 lbs.
• Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight.
• Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift.
• *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Employer Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Work Details

Work Shift: Night Shift

Address: 1200 S Cedar Crest Blvd

Primary Location: Lehigh Valley Hospital- Cedar Crest

Position Type: Onsite

Union: Not Applicable

Work Schedule: FT night shift 36 hours a week. 12 hour shifts. 1900-0700. 1 shift a week minimum at command center and the other shifts will be transporting.

Department: 1004-09451 COH - Bed Management

Video Resource

https://youtu.be/GD67a9hIXUY

Agency Policy

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location.

Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Company Culture

Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®.

LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire.

If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.