Night Shift Patient Access Specialist

R1 RCM; Panama City Beach (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. in Panama City Beach, FL, is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care.

This role sits at Ascension Sacred Heart Bay Diagnostic Imaging and supports registration, insurance verification, and cost estimates. You’ll work the shifts described, provide excellent customer service, collaborate with care teams, and learn healthcare administration with growth opportunities.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Panama City Beach, FL, is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care.

This role sits at Ascension Sacred Heart Bay Diagnostic Imaging and supports registration, insurance verification, and cost estimates. You’ll work the shifts described, provide excellent customer service, collaborate with care teams, and learn healthcare administration with growth opportunities.