Night-Shift Patient Access Specialist

Intuitive Health; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Intuitive Health in Louisville, KY, seeks a Patient Access Advocate for the night shift (7pm-7am) to welcome patients, register them, verify insurance, collect copays, and ensure accurate records. The role requires friendly, professional communication and multitasking in a fast-paced ambulatory setting.

You will handle check-ins/outs, visit closures, clerical tasks, and inquiries while upholding HIPAA policies and delivering excellent customer service.

Qualifications

• Minimum 6 months of healthcare or 1 year of customer service experience.
• Basic understanding of insurance and medical terminology.

Responsibilities

• Greet patients and check them in/out with a friendly, professional demeanor.
• Answer phones, schedule appointments and route calls as needed.
• Verify insurance eligibility and benefits; collect copayments and coinsurance.
• Enter demographics and registration information into EHR and related systems.
• Complete visit closure activities, including payment collection and follow-up tasks.
• Maintain patient files and ensure HIPAA compliance.
• Provide wayfinding and information to patients and visitors.
• Assist staff with clerical duties such as copying, scanning, and faxing.

Skills

Customer service

HIPAA compliance

Insurance verification

Data entry

Microsoft Office

Phone etiquette

Multitasking

Communication skills

Typing speed 50wpm

High school diploma

Tools

Microsoft Office

Job description

Intuitive Health in Louisville, KY, seeks a Patient Access Advocate for the night shift (7pm-7am) to welcome patients, register them, verify insurance, collect copays, and ensure accurate records. The role requires friendly, professional communication and multitasking in a fast-paced ambulatory setting.

You will handle check-ins/outs, visit closures, clerical tasks, and inquiries while upholding HIPAA policies and delivering excellent customer service.