Night Shift Patient Access Representative

Holy Cross Health; Silver Spring (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

Flexible schedules

Referral Rewards Program

Education assistance

Comprehensive benefits

Job summary

Holy Cross Health in Silver Spring, MD is seeking a Night Shift Representative II, Patient Access to assist with patient registration and financial screening. You will gather demographic and insurance information, verify details, collect payments when applicable, and uphold confidentiality in a fast-paced hospital setting.

Ideal candidates have a High School diploma, strong communication skills in English (Spanish preferred), and at least two years of hospital or healthcare registration

Qualifications

• High School diploma or GED.
• Clear verbal and written communication in English; Spanish preferred.
• 2 years hospital/healthcare experience in registration, billing, cash collections, or insurance requirements.
• Familiarity with third-party payers and medical terminology.
• Typing 45 wpm or higher.
• Proficient in computers (Microsoft products and email).

Responsibilities

• Obtain and verify demographic and financial information for inpatients and outpatients during registration.
• Provide excellent customer service to patients, families, physician offices, third party payers, and co-workers.
• Communicate financial/insurance information to case management and financial counseling staff; complete managed care notification requirements.
• Maintain patient confidentiality per hospital privacy and security policies.
• May enter laboratory and radiology orders when necessary.
• Verify patient information and obtain signatures and timely payments prior to or at service.

Skills

Customer service

Bilingual English/Spanish

Typing 45 wpm

Microsoft Office

Verbal & written communication

Interpersonal skills

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Holy Cross Health in Silver Spring, MD is seeking a Night Shift Representative II, Patient Access to assist with patient registration and financial screening. You will gather demographic and insurance information, verify details, collect payments when applicable, and uphold confidentiality in a fast-paced hospital setting.

Ideal candidates have a High School diploma, strong communication skills in English (Spanish preferred), and at least two years of hospital or healthcare registration