Evening Patient Access Specialist II

Holy Cross Health; Germantown (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid time off

403B / 401(k)

Education assistance

Pet insurance

Accident insurance

Hospital indemnity

Free onsite parking

Referral Rewards Program

Job summary

Holy Cross Health in Germantown is seeking a Representative II, Patient Access to join our full-time night team. You will verify demographics and financial information, support the registration process, and help ensure accurate patient records while safeguarding confidentiality.

The role emphasizes excellent customer service, bilingual communication when required, and collaboration with case management. We offer a supportive, mission-driven environment with opportunities for growth.

Qualifications

• High School diploma or GED.
• Fluency in English and Spanish preferred; Spanish may be required in some settings.
• Two-year experience in a hospital or health care setting, preferably in registration, billing, cash collections or insurance requirements.
• Proficiency in computers; Microsoft Office and email.
• Typing 45 wpm or higher.
• Excellent telephone customer service, interpersonal, problem-solving and organizational skills.
• Willingness to transport patients by wheelchair; meet patient age-specific needs.
• Ability to stand for long periods.

Responsibilities

• Obtain and verify demographic and financial information for all patients prior to or during registration.
• Provide excellent customer service to patients, families, physician offices, payers and coworkers.
• Communicate financial/insurance information to case management and financial counseling staff; complete managed care notifications.
• Maintain patient confidentiality and follow privacy and security policies.
• Enter orders when necessary (laboratory and radiology).
• Assess patient financial status, verify information, obtain signatures and collect payments prior to or at service time.

Skills

Bilingual EN/ES

Typing 45 wpm

Customer service

Computer literacy

Wheelchair transport

Stand for long periods

Education

High School diploma or GED

2 years healthcare setting experience

Tools

Microsoft Office

Job description

Holy Cross Health in Germantown is seeking a Representative II, Patient Access to join our full-time night team. You will verify demographics and financial information, support the registration process, and help ensure accurate patient records while safeguarding confidentiality.

The role emphasizes excellent customer service, bilingual communication when required, and collaboration with case management. We offer a supportive, mission-driven environment with opportunities for growth.