Night Shift Patient Access Associate – ED Registration

Cleveland Clinic; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

The Cleveland Clinic Main Campus is seeking a Patient Access Representative for the Emergency Department Registration team. You will greet patients, verify demographics and insurance eligibility, and collect co-pays, delivering courteous, efficient service in a fast-paced environment.

You will work nights from 11:00 pm to 7:30 am with rotating weekends/holidays, and you’ll have a strong foundation to grow within the Cleveland Clinic Health System.

Qualifications

• High school diploma or GED with customer-facing experience or an associated/bachelor's degree as alternatives.
• Experience handling registration, insurance verification and cash collection is preferred.
• Familiarity with Epic or hospital registration systems is a plus.
• Strong computer skills and ability to work in an emergency department setting.

Responsibilities

• Perform patient registration and collect demographic, insurance and payment information.
• Verify insurance eligibility and assist with scheduling and self-pay processes.
• Crosstrain to staff multiple patient access areas as needed.
• Provide training support to new team members and act as a Super User for system processes.

Skills

Customer service

Registration

Insurance eligibility

Cash handling

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic Systems

Job description

The Cleveland Clinic Main Campus is seeking a Patient Access Representative for the Emergency Department Registration team. You will greet patients, verify demographics and insurance eligibility, and collect co-pays, delivering courteous, efficient service in a fast-paced environment.

You will work nights from 11:00 pm to 7:30 am with rotating weekends/holidays, and you’ll have a strong foundation to grow within the Cleveland Clinic Health System.