Operations Shift Lead, 3rd shift

TDI (Tetrad Digital Integrity); Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tetrad Digital Integrity (TDI) is seeking an Operations Shift Lead for the 10PM–6AM shift to join the CESO effort in Arlington, VA. This role is onsite five days a week and requires an active TS/SCI clearance.

You will lead operations tasks, monitor networks and infrastructure, manage incidents, and coordinate with multiple teams to ensure SLAs and runbooks are followed. Prior DoD/NOC/SOC experience is valued.

Qualifications

• Active TS/SCI clearance required.
• DoD 8750 IAT level II certification (e.g., Security+ CE).
• Bachelor's degree with 4+ years in Windows or Linux server environments.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.

Skills

Shift leadership

Incident management

24x7 availability

Team coordination

Education

Bachelor's degree

Tools

Windows Server

Linux Server

Job description

Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customersfrom increasing threats and vulnerabilities in this digital age.

TDI is currently seeking an Operations Shift Lead, 3rd shift (10PM to 6AM) to join the Compartmented Enterprise Services Office (CESO) effort. This program is establishing a modern secure web service (SWS) operation as part of a state-of-the-art, highly automated platform capable of supporting a rapidly expanding customer population.

This position is onsite 5 days/week in Arlington, VAand requires an active TS/SCI clearance.

RESPONSIBILITIES:

• Lead and coordinate operations tasks during assigned shifts
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues
• Own incident triage, escalation, and resolution through closure
• Coordinate with network, systems, security, application, and vendor teams
• Ensure adherence to SLAs, escalation procedures, and operational runbooks
• Review alerts and incidents for trends, recurring problems, and potential improvements
• Conduct shift handovers and maintain accurate operational documentation
• Mentor and provide technical guidance during complex incidents
• Prepare incident reports, shift summaries, and operational metrics
• Participate in major incident management and post-incident reviews

QUALIFICATIONS:

• An active TS/SCI security clearance is required for this position
• Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce
• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree
• Previous experience leading an operations team or acting as a senior escalation point
• Comfortable working 24×7 shifts, including nights, weekends, and holidays

PREFERREDQUALIFICATIONS:

• Prior experienced with DISA and DISA’s support to mission partners
• Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environmen t.
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends