Night Shift Operations Lead — Print & Mail

CSG Systems; Omaha (NE); On-site; USD 61,000 - 98,000; Full time

Benefits offered by this job

Health Insurance Day 1

Climate controlled environment

Paid vacation & holidays

Job summary

CSG Systems in Omaha, NE seeks an Insert Operator/Operations Supervisor for the night shift to lead a 20+ team, monitor daily workflows, and ensure accuracy and timeliness of mailed products. The role emphasizes safety, SLA/OLA compliance, and continuous process improvement in a climate-controlled facility.

The position requires 3+ years of production leadership, proficiency with Excel, and strong English communication.

Qualifications

• Minimum 3 years of production leadership experience at a supervisor or lead level with print and mail expertise.
• Experience in a fast-paced environment with SLAs and OLAs.
• Willing to work a 12-hour rotating shift 6 PM–6 AM, including weekends/holidays.
• Proficient with PC and MS Office (Excel) and basic math.
• Able to stand/walk 95% of the shift and lift 25–50 lbs.
• English proficiency in a business environment.

Responsibilities

• Report to Center Leader to manage daily work processes, volumes, and deadlines.
• Monitor departments daily and identify inefficiencies and successes.
• Ensure OSHA compliance and a safe working environment.
• Adhere to SLA & OLA standards; escalate deviations with documentation.
• Track holds, reruns, respools, releases to ensure correct mailings.
• Coach and perform performance management for a team of 20+.

Skills

Production leadership

Decision making under pressure

Coaching / people management

Time management

Tools

Microsoft Excel

Job description

CSG Systems in Omaha, NE seeks an Insert Operator/Operations Supervisor for the night shift to lead a 20+ team, monitor daily workflows, and ensure accuracy and timeliness of mailed products. The role emphasizes safety, SLA/OLA compliance, and continuous process improvement in a climate-controlled facility.

The position requires 3+ years of production leadership, proficiency with Excel, and strong English communication.