Operations Supervisor- Night Shift

CSG; Omaha (NE); On-site; USD 61,000 - 98,000; Full time

Benefits offered by this job

Health Insurance starting Day 1

Climate controlled environment

Paid vacation and holidays

Job summary

CSG seeks an Insert Operator/Operations Supervisor for the Night Shift in Omaha, NE to lead a 20+ person team and drive daily production with a focus on quality and on-time mailings.

You will report to the Design Delivery Center Leader, monitor workflows, enforce OSHA safety standards, and ensure SLA/OLA compliance while managing workloads and performance in a fast-paced environment.

Qualifications

• 3+ years of production leadership experience at a supervisor/lead level with print and mail expertise.
• Experience in a fast-paced environment requiring quick decision-making and workload management to meet SLAs and OLAs.
• Willingness to work a 12-hour rotating shift schedule of 6 PM–6 AM, including weekends and holidays.
• Proficient with a PC and Microsoft Office applications, specifically Excel; able to perform basic mathematical calculations.
• Stand/walk for 95% of the shift; able to bend, stoop and lift 25–50 lbs frequently.
• Proficient in English in a business environment.

Responsibilities

• Report to the Design Delivery Center Leader to help manage daily work processes, volumes, and deadlines.
• Monitor departments daily and report inefficiencies and successes.
• Ensure compliance with OSHA standards and maintain a safe working environment.
• Adhere to contractual SLA & OLA standards; escalate deviations with documentation.
• Track holds, reruns, respools, releases and other special instructions for correct mailing of products.
• Coach and provide performance management to a team of 20+ members.

Skills

Production leadership

Shift adaptability

English proficiency

PC & Excel basics

Physical stamina

Tools

Excel

Job description

We are looking for an Insert Operator/Operations Supervisor- Night Shift who will:

• Report to Design Delivery Center Leader to contribute towards managing the daily work processes, procedures, volumes, and deadlines.
• Monitor departments daily. Identify and report on inefficiencies and successes.
• Ensure compliance with OSHA standards, including maintaining safe working environments.
• Be responsible for adherence to contractual SLA & OLA standards. Any potential deviation must be escalated and followed up with appropriate documentation.
• Track all statement holds, reruns, respools, releases and any other special instructions to ensure the correct mailing of products associated with the Production Facility.
• Coach and provide performance management to a team of 20+ team members.

Is this opportunity right for you?

• Have a minimum of 3 years of production leadership experience, at a supervisor or lead level with print and mail expertise.
• Has experience working in a fast-paced environment that requires the ability to assess situations and make decisions quickly and can manage workloads to meet contractual Service Level Agreements and OLAs.
• Are dependable and are open to working a 12-hour rotating shift schedule of 6 PM - 6 AM, including some weekends and holidays.
• Can use a personal computer and has a solid understanding of Microsoft Office applications, specifically Excel and can perform basic mathematical calculations.
• Can stand/walk for 95% of the shift. Able to bend stoop and lift materials between 25-50 lbs on a frequent basis.
• Proficient in English in a business environment.

CSGer Perks & Benefits

• Health Insurance benefits starting on Day 1!
• Climate controlled work environment
• Paid Vacation, Volunteer, and Holiday Time Off and so much more!

Location(s)

US.NE.Omaha.DDC

Accommodation

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email us at [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.

Position Pay Range

$61,495.58-$98,390.87

This role is eligible for a bonus opportunity.