Night Shift Operations Manager — People Leadership

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Raymore (MO); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

URBN, the Urban Outfitters, Anthropologie Group, Free People & Nuuly family, is seeking a Warehouse Operations Supervisor in Raymore, MO. You will oversee day-to-day logistics, lead cross-functional teams, and ensure on-time product fulfillment while maintaining safety and quality standards.

Responsibilities include mentoring supervisors and staff, driving process improvements, enforcing LP protocols, and coordinating with management to meet business goals, with a focus on attendance, overtime

Qualifications

• College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience.
• 3 to 5 years of post-college experience in a direct-to-consumer fulfillment environment.
• Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS)
• Extensive experience in various departments, including leadership roles.
• Proficient in leading teams to achieve departmental goals.
• Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities.
• Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations.
• Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes.
• Skilled in developing personnel and fostering talent growth through succession planning initiatives.
• Maintain acceptable attendance and must be able to work overtime as required
• Comprehend and follow work instructions to meet productivity and quality standards

Responsibilities

• Ensure customer satisfaction by delivering the right products on time to meet customer needs daily while collaborating with support teams to enhance current processes and company initiatives.
• Collaborate with management and cross-functional teams to troubleshoot and resolve operational issues promptly.
• Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills.
• Mentor and guide supervisors, leads, and employees, fostering their professional growth and development.
• Establish clear performance standards and recognize outstanding performance accordingly.
• Implement progressive disciplinary measures when necessary, in collaboration with department supervisors.
• Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed.
• Individuals must be motivated team players with a positive attitude and possess excellent verbal and written communication skills.
• Identify and address preventive maintenance and safety issues proactively.
• Ensure compliance with Loss Prevention (LP) protocols.
• Lead or participate in startup meetings to align team objectives.
• Conduct regular inspections to uphold quality standards and accuracy.
• Cross-train associates across departments to enhance operational versatility.
• Provide necessary equipment and supplies to support staff in their roles.
• Labor share and support other departments as required or (needed) by the business.
• Fulfill any other duties as assigned.

Skills

Leadership experience

Team management

WMS (Manhattan)

OMS experience

Cross-functional collaboration

Overtime readiness

Education

College degree in Logistics

College degree in Business

College degree in Accounting

Industrial Engineering degree

Tools

Manhattan WMS

Order Management System (OMS)

Job description

URBN, the Urban Outfitters, Anthropologie Group, Free People & Nuuly family, is seeking a Warehouse Operations Supervisor in Raymore, MO. You will oversee day-to-day logistics, lead cross-functional teams, and ensure on-time product fulfillment while maintaining safety and quality standards.

Responsibilities include mentoring supervisors and staff, driving process improvements, enforcing LP protocols, and coordinating with management to meet business goals, with a focus on attendance, overtime