Night Shift Member Experience Specialist

Planet Fitness; Sylvania (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical, Dental and Vision insurance

Employee Referral Bonus Program

Premium for night shift 10p-6a hours

Free Black Card Membership

401(k) with employer match

Profit sharing program

Job summary

Planet Fitness is seeking a dedicated Customer Service Representative in Sylvania, OH. You will welcome guests, answer inquiries, process memberships, log amenities and assist with billing concerns while maintaining our Judgement Free environment.

Responsibilities include checking in members, giving tours, and providing timely, professional support. The role requires staying active during shifts and lifting up to 45 pounds as needed.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to handle phones and greet guests with a friendly, helpful attitude.
• Reliable and punctual, able to stand throughout shift.

Responsibilities

• Greet members and guests, deliver exceptional customer service and make them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours of the club, sign up new members, log amenities, and communicate billing issues to members.

Skills

Customer service

Phone handling

Job description

Planet Fitness is seeking a dedicated Customer Service Representative in Sylvania, OH. You will welcome guests, answer inquiries, process memberships, log amenities and assist with billing concerns while maintaining our Judgement Free environment.

Responsibilities include checking in members, giving tours, and providing timely, professional support. The role requires staying active during shifts and lifting up to 45 pounds as needed.