Night Shift Leader: Bake, Lead & Delight Guests

Insomnia Cookies; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible schedules

Pay on Demand

Paid time off

Training & mentorship

Pet insurance

Job stability

Growth opportunities

Team environment

Employee cookies discount

Job summary

Insomnia Cookies is actively interviewing a Shift Leader for our Norfolk, VA (Granby St.) location at 155 Granby St. The role focuses on leading the cookie crew, managing orders, and delivering exceptional, friendly service to every guest both day and night.

You will mentor team members, maintain safe, clean bakery operations, supervise tasks, and support leadership to drive sales while ensuring quality products. Must be 18+ and legally eligible to work in the US.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient demeanor.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

Time management

People skills

Lead by example

Team motivation

Physical ability 40 lbs

Work eligibility (US)

Age 18+

Job description

Insomnia Cookies is actively interviewing a Shift Leader for our Norfolk, VA (Granby St.) location at 155 Granby St. The role focuses on leading the cookie crew, managing orders, and delivering exceptional, friendly service to every guest both day and night.

You will mentor team members, maintain safe, clean bakery operations, supervise tasks, and support leadership to drive sales while ensuring quality products. Must be 18+ and legally eligible to work in the US.