NIGHT Shift Lead

Ontario Trillium Foundation; Metairie (LA); On-site; USD 16,531 - 22,041; Full time

Job summary

Crumbl Cookies in Metairie, LA is hiring immediately for a Shift Lead to join our team. This role supports the management team as needed and focuses on leading staff, ensuring quality and timely service.

The Shift Lead assists with customer service and loyalty, edits orders as needed, mentors new employees, and helps manage catering orders and call-ahead orders. Join us for a dynamic environment and growth opportunities.

Qualifications

• Experience in customer service and team support.
• Ability to mentor and train new employees.
• Focus on safety and compliance in a fast-paced environment.

Responsibilities

• Giving instructions or orders to employees when needed.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines and ensure quality.
• Ensure great customer service at all levels.
• Editing DoorDash orders.
• DoorDash customer service issues.
• Mentoring & assist in the training of new employees.
• Supporting management in any needed aspect.
• Trained up on how to return product when necessary.
• Fulfill and take catering orders, including call ahead orders.

Skills

Customer service

Team mentoring

Training new employees

Safety compliance

Job description

Crumbl Cookies is hiring immediately for a Shift Lead(er) to join their team!

An Shift Lead is someone that provides support to the management team in any way they need.

Shift Lead Responsibilities

• Giving instructions or orders to employees when needed.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines and ensure quality.
• Ensure great customer service at all levels.
• Editing DoorDash orders.
• DoorDash customer service issues.
• Mentoring & assist in the training of new employees.
• Supporting management in any needed aspect.
• Trained up on how to return product when necessary.
• Fulfill and take catering orders, including call ahead orders.