Shift Lead

Ontario Trillium Foundation; Boardman Township (OH); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

30% Employee discount

Flexible schedule

Opportunities for advancement

Paid training

Store Closed Every Sunday

Job summary

Crumbl Cookies is hiring a Shift Lead for our Boardman location. The role focuses on managing direct reports, giving clear task instructions, tracking attendance, and reviewing performance through reports. Strong communication and a passion for excellence are essential to meet Crumbl's high standards.

Available shift times include 6am-10pm Monday to Thursday and 6am-11pm Friday to Saturday. The position offers growth opportunities and a competitive wage with tips.

Qualifications

• Mandatory minimum 1 year shift lead or management experience.
• Excellent communication and time management skills.

Responsibilities

• Provide and demonstrate task instructions to direct reports.
• Keep attendance and measure key performance indicators.
• Maintain records and produce reports reviewing team performance.
• Create professional, friendly customer experiences.
• Train new employees and delegate daily cleaning tasks.
• Fulfill catering orders and manage call-ahead orders.

Skills

Shift lead experience

Communication skills

Job description

Shift Lead – Crumbl Cookies

Crumbl Cookiesis hiring immediately for Shift Lead with fast skills to join our team. As a franchisee of the rapidly expanding Crumbl Cookies phenomenon, we are hiring multiple Shift Leads for our Crumbl Boardman 224 location! At our stores we work hard, have fun and are driven by results. We focus on integrity, initiative, and clear communication as we satisfy customers and develop our employees. The selected candidates will embody this culture as they help fulfill the Crumbl vision of bringing family and friends together over the world’s best box of cookies.

Duties primarily revolve around the general management of your direct reports, which include, but are not limited to: providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance. In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence, and ensure the bakery is meeting the high standards customers and employees deserve.

To be successful in this role, you will need to have excellent communication skills, time management skills, and a passion for excellence.

Available Shift Times

• 6am-10pm Mon-Thur 6am-11pm Fri-Sat

Shift Lead Responsibilities

• MANDATORY MINIMUM OF 1 YEAR SHIFT LEAD OR MANAGEMENT EXPERIENCE REQUIRED
• Having an excellent understanding of Crumbl processes, including mixing, baking, and cleaning.
• Ensuring cookie availability and quality are consistently meeting store standards.
• Mixing, balling, baking, dressing, and serving high quality cookies.
• Creating professional, friendly and excellent customer experience.
• Handling customer complaints or conflicts in a professional manner.
• Ensure great customer service at all levels.
• Training new employees and ensuring their success.
• Delegating daily cleaning responsibilities
• Fulfill and take catering orders, including call ahead orders

Benefits

• 30% Employee discount
• Flexible schedule
• Opportunities for advancement
• Friendly Staff and WorkPlace
• Promotion potential and raises based on performance
• Paid training
• Flexible schedule
• $13.50-$15.00 per hour plus tips. Guarantee hourly wage of $16.50 to $18.00
• Free Uniforms
• Store Closed Every Sunday
• Great work Culture
• Vacation Time