Night Shift Lead

Ontario Trillium Foundation; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free cookies

Employee discount

Flexible scheduling

Leadership growth

Fun work culture

Job summary

Crumbl Cookies in Jacksonville, FL is looking for a Night Shift Lead who brings energy and leads by example during our busiest nights. You will support the team, uphold standards, and ensure a smooth, safe, and welcoming store environment while handling orders and training new crew.

This role requires open availability on Friday and Saturday nights, with opportunities to grow into leadership as you help deliver exceptional guest experiences.

Qualifications

• Experience in fast-paced retail or food service preferred.
• Strong teamwork and communication skills.
• Reliability with weekend night shifts.

Responsibilities

• Lead by example with energy, positivity, and teamwork.
• Support and guide team members through each shift.
• Maintain a safe, clean, and welcoming environment.
• Ensure top-notch product quality and guest experience.
• Assist with training new crew members and onboarding.

Job description

Crumbl Cookies is hiring a Night Shift Lead!

We’re looking for someone who brings the energy, keeps things running smoothly, and leads by example—especially during our busiest nights of the week.

This role requires open availability on both Friday and Saturday nights. While we do our best to avoid scheduling closing shifts both nights in a row, we need someone reliable and ready to lead when it matters most.

What does a Crumbl Shift Lead do?

As a Shift Lead, you help create the Crumbl experience—from delicious cookies to a smooth-running crew. You’ll support your team, uphold our standards, and help make the store feel like the fun, fast-paced place our guests love.

Responsibilities include:

• Leading by example with energy, positivity, and teamwork
• Supporting and guiding team members through each shift
• Keeping a safe, clean, and welcoming environment
• Ensuring top-notch product quality and guest experience
• Handling DoorDash orders and customer service follow-up
• Assisting with training new crew members
• Managing registers (no safe access) and cash exchanges
• Fulfilling catering and call-ahead orders
• Communicating with store management to keep everything on track

What’s in it for you?

• Free cookies (yes, really!) and employee discount
• Flexible scheduling (with reliable weekend coverage)
• Opportunities to grow into leadership
• A fun, fast-paced work culture

Sound like your kind of shift? We’d love to meet you!