Shift Lead

Ontario Trillium Foundation; Asheville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Schedules

Tips

Employee discount + free cookie per (1

shift worked

Fun, positive work environment

Promotion potential and raises based

Job summary

Crumbl Cookies in Asheville is hiring a Shift Lead to join a fast-paced, team-oriented bakery. You will lead junior staff, ensure tasks are completed efficiently, and deliver top-quality customer service.

The role emphasizes clear communication, safety, and maintaining high standards during busy shifts. Ideal candidates have leadership experience and a passion for excellence, with the ability to motivate the crew and uphold Crumbl’s standards while promoting a positive, fun work environment.

Qualifications

• Excellent communication skills are required.
• Previous leadership experience is a plus.
• Ability to manage staff and meet performance expectations.
• Willingness to contribute to a fast-paced bakery environment.

Responsibilities

• Manage all the basics of running the store
• Ensure employees reporting to you meet performance expectations
• Keep employees moving at a quick/accurate pace
• Handle all customer service complaints/issues
• Keep the store clean
• Give clear instructions or orders to subordinate employees
• Ensure the work environment is safe, secure, and healthy
• Meet deadlines
• Ensure Great customer service at all levels

Skills

Leadership

Communication

Job description

Crumbl Cookies is hiring immediately for Shift Leads to join their team!

We are seeking talented Shift Leads to join and help lead our Crumbl crew! A Crumbl bakery is an exciting and fast-paced place to work, with an upbeat talented crew of bakers. Our goal is to bring friends and family together over the worlds best box of cookies, however this is only possible if we have a management team dedicated to excellence, leadership and quality.

Benefits Include:

• Flexible Schedules
• Tips
• Employee discount + free cookie per shift worked
• Fun, positive work environment
• Promotion potential and raises based on performance

Shift leads work closely with store management to carefully Manage one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to: providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators.You will be expected to keep records and produce reports that will be used to review team performance.In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence, and ensure the bakery is meeting the high standards customers and employees deserve. Previous leadership experience is a plus.

Shift lead responsibilities (include but are not limited to):

• Manage all the basics of running the store
• Make sure employees that report to you meet performance expectations
• Keep employees moving at a quick/accurate pace
• Handle all customer service complaints/issues
• Keep the store Clean
• Give clear instructions or orders to subordinate employees
• Ensuring that the work environment is safe, secure, and healthy
• Meet deadlines
• Ensure Great customer service at all levels