Health IT Contact Center Support Specialist

Chickasaw Nation Industries, Inc.; Albuquerque (NM); Hybrid; USD 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental & Vision Coverage

401(k) Plan with Immediate Vesting

Paid Time Off

Zusammenfassung

Chickasaw Nation Industries, Inc. is seeking a Contact Center Customer Support Specialist II to handle high-volume inquiries from physicians, patients, and staff across phone, email, and chat channels.

The role emphasizes accurate data entry, adherence to procedures, and collaboration with clinical, administrative, and technical staff within federal programs and Health IT. Requires ability to obtain a public trust clearance and work various shifts.

Qualifikationen

• Strong communication skills and ability to document interactions clearly.
• Ability to work independently with minimal supervision.
• Customer-focused attitude with professional demeanor.
• Proven problem-solving and data-entry accuracy.

Aufgaben

• Handle inbound inquiries via phone, email, and chat across channels.
• Identify issues, troubleshoot, and provide guidance to users.
• Update CRM and ticketing systems with accurate information and outcomes.
• Collaborate with internal teams to communicate changes and resolve issues.
• Assist in developing Knowledge Articles and training materials.

Kenntnisse

Communication skills

Customer focus

Problem-solving

Attention to detail

Documentation

Ausbildung

High school diploma

College coursework preferred

Tools

ServiceNow

Microsoft Dynamics 365

NICE CXone

Microsoft Office

Jobbeschreibung

Chickasaw Nation Industries, Inc. is seeking a Contact Center Customer Support Specialist II to handle high-volume inquiries from physicians, patients, and staff across phone, email, and chat channels.

The role emphasizes accurate data entry, adherence to procedures, and collaboration with clinical, administrative, and technical staff within federal programs and Health IT. Requires ability to obtain a public trust clearance and work various shifts.