Night-Shift IT Service Desk Analyst (Remote/Hybrid)

Crossfuze; Minneapolis (MN); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare Plan

401(k) with employer match

Paid parental leave

Job summary

Virteva is seeking an Overnight Service Desk Analyst to join the Service Desk team in Minneapolis, with an overnight shift from 10:00pm to 8:30am Wednesday to Saturday. The role supports 24/7/365 operations and requires strong technical troubleshooting, ITIL process knowledge, and solid English communication.

Initial training is in Minnetonka, with hybrid work flexibility after training. The position offers hourly compensation and benefits, with options for hybrid, in-office, or remote work

Qualifications

• Experience in a technical support or customer service role preferred.
• Bachelor’s degree, technical degree or certifications preferred.
• Knowledge of Windows OS versions, servers, and basic networking.
• Strong English communication skills, written and verbal.
• Ability to work in a team, both in person and remotely.
• Typing speed of 40 WPM or faster.

Responsibilities

• Take initial telephone inquiries and troubleshoot hardware, software, or network problems.
• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly.
• Document all customer interaction with high attention to detail.
• Update all tickets according to SLAs.
• Follow ITIL processes: incident, problem, change, and knowledge management.
• Provide 24/7/365 support; shifts may include nights, weekends, and holidays.
• Work as part of the Virteva/Crossfuze team, in office or remotely.
• Assist with coaching and training as needed.

Skills

Technical support

Customer service

English communication

Team collaboration

Typing 40 WPM

Education

Bachelor’s degree or technical degree/certifications

Tools

Windows OS family

Office 365/Exchange

Active Directory

ITIL knowledge

Server hardware basics

Job description

Virteva is seeking an Overnight Service Desk Analyst to join the Service Desk team in Minneapolis, with an overnight shift from 10:00pm to 8:30am Wednesday to Saturday. The role supports 24/7/365 operations and requires strong technical troubleshooting, ITIL process knowledge, and solid English communication.

Initial training is in Minnetonka, with hybrid work flexibility after training. The position offers hourly compensation and benefits, with options for hybrid, in-office, or remote work