Service Desk Analyst - 24/7 Hybrid Support

Virteva | A Crossfuze Company; Minnetonka (MN); Hybride; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Hybrid/in-office/remote options

Healthcare Plan

401(k) with employer match

Paid maternity/paternity leave

Résumé du poste

Virteva | A Crossfuze Company invites a Service Desk Analyst to join our team in Minnetonka, MN. The role focuses on first-line troubleshooting, incident management per ITIL, and ticket handling in ServiceNow.

You will communicate effectively with customers, document actions precisely, and help maintain our in-office and hybrid work model. Requirements include a technical or bachelor-level education, familiarity with Windows environments, Office 365, AD, and ITIL fundamentals.

Qualifications

• Experience in a technical support or customer service role.
• Bachelor’s degree or technical degree or certifications preferred.
• Working knowledge of Windows OS, Windows Server, and networking basics.
• Familiar with Exchange/Office 365, Active Directory, ITIL.
• Energetic, self-starting with integrity; strong English communication.
• Ability to learn new technologies and prioritize multiple tasks.

Responsabilités

• Take initial inquiries and troubleshoot hardware, software, or network problems.
• Monitor tickets in ServiceNow and respond accordingly.
• Document customer interactions with attention to detail per policy.
• Update tickets according to SLAs and ITIL guidelines.
• Provide 24/7/365 support; shifts may include nights, weekends, holidays.
• Collaborate with team and train/coach others as needed.
• Work in office or remotely, maintaining professional customer interactions.

Connaissances

Technical support experience

Customer service experience

Excellent English communication

Team player

Typing 40 wpm

Formation

Bachelor’s degree or technical degree or certifications

Outils

Windows 7/8/10/11

Windows Server

Exchange/Office 365

AD/Active Directory

ITIL

Description du poste

Virteva | A Crossfuze Company invites a Service Desk Analyst to join our team in Minnetonka, MN. The role focuses on first-line troubleshooting, incident management per ITIL, and ticket handling in ServiceNow.

You will communicate effectively with customers, document actions precisely, and help maintain our in-office and hybrid work model. Requirements include a technical or bachelor-level education, familiarity with Windows environments, Office 365, AD, and ITIL fundamentals.