Night Service Desk Analyst – Hybrid/Remote IT Support

Virteva | A Crossfuze Company; Minnetonka (MN); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work options

Healthcare Plan

401(k) with employer match

Paid maternity and paternity leave

Additional PTO

Job summary

Virteva is seeking a Service Desk Analyst to join our team. The role requires overnight/3rd shift work, typically 10:00pm - 8:30am, Wednesday through Saturday, in Minneapolis.

The position is part of the Service Desk department, offering options for hybrid, in-office, and remote work depending on role, with compensation set at $20.00 per hour. The ideal candidate will have a technical support or customer service background, a suitable degree or certifications, and knowledge of Windows

Qualifications

• Experience in a technical support or customer service role.
• Bachelor’s degree, technical degree or certifications preferred.
• Strong English communication skills, both written and verbal.

Responsibilities

• Take initial telephone inquiries and troubleshoot hardware, software, or network problems
• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
• Document all customer interaction with high attention to detail in accordance with Virteva/Crossfuze policy and customer requirements
• Update all tickets according to Service Level Agreements (SLAs)
• Understand and follow Virteva/Crossfuze’s Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management

Skills

Windows OS

Active Directory

ITIL knowledge

Excellent communication

Multi-tasking

Education

Bachelor’s degree or technical degree

Tools

ServiceNow

Office 365

Exchange

Job description

Virteva is seeking a Service Desk Analyst to join our team. The role requires overnight/3rd shift work, typically 10:00pm - 8:30am, Wednesday through Saturday, in Minneapolis.

The position is part of the Service Desk department, offering options for hybrid, in-office, and remote work depending on role, with compensation set at $20.00 per hour. The ideal candidate will have a technical support or customer service background, a suitable degree or certifications, and knowledge of Windows