Night-Shift IT Ops Support Technician — Warehouse

PlanetArt; Woodridge (IL); On-site; USD 36,000 - 44,000; Full time

Job summary

PlanetArt is seeking a Temporary IT Ops Support to assist our Woodridge facility on a 2nd shift with mandatory overtime during peak periods. The role focuses on helpdesk tasks, hardware and software support, and Citrix assistance. Local candidates willing to work nights and weekends are required. Position ends 12/18/26.

The ideal candidate will troubleshoot Citrix, printers, networks, and RF devices for warehouse operations, manage AD/365, and adapt to VMware as a plus.

Qualifications

• Citrix troubleshooting for basic user needs (accounts updates and connection issues).
• Printer, network, and RF device troubleshooting for warehouse ops.
• Active Directory and Microsoft 365 basic support knowledge.
• Willingness to work nights and weekends with mandatory overtime.
• Knowledge of VMware is a plus.

Responsibilities

• Troubleshoot hardware, software, and network issues via email, chat, or in-person.
• Support the warehouse environment, printers, RF devices, and helpdesk needs.
• Log, track, prioritize, and resolve requests in a ticketing system.
• Create, modify, and disable user accounts, passwords, and permissions (AD, 365).
• Set up, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot operating systems and business apps while supporting Citrix.
• Escalate complex issues to senior IT staff or teams.
• Maintain knowledge base articles and SOPs.

Skills

Citrix troubleshooting

Printer troubleshooting

Network troubleshooting

Active Directory

Office 365

Night shift overtime

Vmware

Tools

Citrix

VMware

Microsoft 365

Job description

PlanetArt is seeking a Temporary IT Ops Support to assist our Woodridge facility on a 2nd shift with mandatory overtime during peak periods. The role focuses on helpdesk tasks, hardware and software support, and Citrix assistance. Local candidates willing to work nights and weekends are required. Position ends 12/18/26.

The ideal candidate will troubleshoot Citrix, printers, networks, and RF devices for warehouse operations, manage AD/365, and adapt to VMware as a plus.