Computer Operator

McLane Company, Inc.; New Jersey; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Pay rate

Shift differential

Night shift

Medical benefits

Dental benefits

Vision benefits

Vacation & sick leave

Holidays after 90 days

Tuition reimbursement

Pet insurance

Job summary

McLane Company, Inc. is seeking a Computer Operator to provide assessment for incoming calls, perform first level diagnoses, and resolve issues to minimize impact to the distribution network. You will monitor connections to the Home Office Data Center and coordinate with second-level support as needed.

Strong English skills and 2+ years of related experience are required. We value teamwork and reliability. Training and onboarding begin promptly, with a focus on maintaining service levels and

Qualifications

• High School Diploma or GED required.
• Understanding of computerized systems and software.
• Ability to diagnose and resolve issues through problem-solving.
• Strong communication skills and ability to meet deadlines.
• 2+ years of similar experience.
• Reading/writing in English at work level required and safety training aligned.

Responsibilities

• Answers incoming Help Desk calls with first level diagnoses.
• Records/tracks/reports incidents not resolved by you.
• Categorizes and prioritizes calls to resolve issues.
• Engages second level support as needed.
• Monitors network connections to Home Office Data Center to ensure center communication.
• Other duties may be assigned.

Skills

Problem-solving

Communication skills

English literacy

Teamwork

Education

High School Diploma or GED

Job description

Job Description - Computer Operator (JR111247)

Computer Operator - ( JR111247 )

Provides assessment for incoming calls for assistance. Identifies and resolves issues. Ensures minimal impact to
business unit. Trains new team members as required.

Benefits you can count on:

• Pay Rate: $21.81 to $28.88 per hour.
• Shift differential $0.50 per hour.
• Sunday - Wednesday from 7pm to 5:30am
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you’ll do as a Computer Print Operator:

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed to address time sensitive issues.
• Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
• Other duties may be assigned.

Qualifications you’ll bring as a Computer Print Operator:

• High School Diploma or GED.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2 or more year's similar experience.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.