Computer Operator

aa224; Carneys Point Township (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation and sick leave from day one

Paid holidays after 90 days

401(k) Profit Sharing after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

aa224 is seeking a Computer Print Operator to handle incoming Help Desk calls, diagnose issues, and escalate as needed. You will monitor network connectivity to the Home Office Data Center to ensure Distribution Centers can access all platforms. The role includes training and a robust benefits package.

The position offers Sunday–Wednesday night shifts (7pm–5:30am) with pay ranging from $21.81 to $28.88 per hour, plus shift differential and comprehensive benefits after 60 days.

Qualifications

• High School Diploma or GED required.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2 or more year's similar experience.
• Reading, writing and understanding English at work level for safety and instructions.

Responsibilities

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed to address time sensitive issues.
• Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
• Other duties may be assigned.

Skills

Problem-solving

Communication skills

English literacy

Ability to diagnose and resolve issues

Attention to detail

Education

High School Diploma or GED

Job description

Provides assessment for incoming calls for assistance. Identifies and resolves issues. Ensures minimal impact to
business unit. Trains new team members as required.

Benefits you can count on:

• Pay Rate: $21.81 to $28.88 per hour.
• Shift differential $0.50 per hour.
• Sunday - Wednesday from 7pm to 5:30am
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you’ll do as a Computer Print Operator:

• Answers incoming Help Desk calls providing first level diagnoses of issue.
• Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
• Categorizes, prioritizes and assists each call to resolve any issue.
• Engages second level support as needed to address time sensitive issues.
• Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
• Other duties may be assigned.

Qualifications you’ll bring as a Computer Print Operator:

• High School Diploma or GED.
• Understanding of computerized systems, technologies, software, hardware, etc.
• Ability to identify, diagnose and resolve issues through problem-solving techniques.
• Strong communication skills and understanding of immediate deadlines.
• 2 or more year's similar experience.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/.